Terms and Conditions of Sale

15. EXCHANGE POLICY

15.1 Legal right to revocation

Legal right to revocation

If you are hiring as a consumer, you have the right to revoke the contract, within 14 days, without giving any reason.

The withdrawal period will expire after 14 days from the day you purchase, or a third party – other than the delivery person – indicated by you physically purchases multiple goods in an order delivered separately, 14 days from the day on which you or this third party indicated by you physically purchased the latest merchandise.

To exercise your right to withdraw, you can notify us by phone +351 934 153 753, by email info@linhasdanjo.pt or by our contact form, of your decision to withdraw from this contract by a statement unambiguous (example: a letter sent by post or e-mail).

To respect the withdrawal deadline, just send your statement regarding your exercise of the right to revoke, before the revocation period expires.

Revocation effects

If you revoke this contract, we shall refund all payments received from you, including delivery costs (with the exception of the additional costs incurred in choosing a delivery type other than the standard least expensive type, offered by us) without undue delay and in any event no later than 14 days, from the day you were informed of your decision to revoke this agreement. We will make such a refund using the same payment methods you used for the original transaction. In any event, you will not pay any fees arising from such a refund. Despite the above, we may withhold the refund until we receive the goods back, or until you demonstrate evidence that you sent the goods back – whichever is sooner.

You must send back or deliver the goods, or send them to us at our address in Portugal, without undue delay and never later than 14 days from the day you informed us about the revocation of the contract. The deadline is met if you return the goods before the 14-day period expires.

You are responsible only for any decrease in the value of the goods resulting from delivery, and not for what is necessary to establish the nature, characteristics and functioning of the goods.

15.2 Contractual revocation right

In addition to the legally recognized right of cancellation for consumers and users, mentioned in clause 15.1 above, we grant you a period of 1 month from the confirmation of the shipment of the products to return them (except those mentioned in clause 15.3 below, for the which the right to cancel is excluded). The return of the gift card is defined by the gift card terms of use.

In case you return the goods within the contractual term of the right of revocation, once the statutory period has expired, we will refund you only with the amounts paid for such products. You will be responsible for the direct costs of returning the product when the return does not take place at our headquarters or you return the goods through a courier determined by us.

You can exercise your right of withdrawal in accordance with the provision of clause 15.1 above. However, you must inform us of your intention to revoke the agreement in accordance with the legal revocation term. You must, in any case, deliver the goods to us within 1 month from the confirmation of the shipment.

After examining the article, we will inform you if you are entitled to a refund of the amounts paid. Delivery costs will be reimbursed when the right to cancel is exercised within the statutory period and all goods in which the relevant portion consists are returned. The refund will be paid as soon as possible and, in all cases, within 14 days of your notification of your intention to cancel. Despite the foregoing, we may withhold your refund until we receive the goods back or you demonstrate evidence that you sent the goods back – whichever is sooner. The refund will always be paid using the same method you used for your purchase.

You must bear the cost and risk of returning the products to us if you have not chosen any of the three free return options, as indicated below.

If you have any questions, please contact us via our contact form or by calling +351 934 153 753.

15.3 Defective product returns

In cases where you consider that at the time of delivery the product is not as stipulated in the contract, you must contact us immediately via our contact form, providing the details of the product and the damage that has occurred, or by calling us by calling +351 934 153 753, and we will indicate what to do.

We will carefully evaluate the returned merchandise and will notify you by email within a reasonable time if the product is returned or relocated (as appropriate). The refund or relocation of the item must occur as soon as possible and, in all cases, within 14 days from the date on which we send you an email confirming that the refund or relocation of the product will occur.

The amounts paid for the products returned for any damages or defects, when in fact, will be fully refunded, including the delivery costs related to the shipment of the item and the costs you have in returning them. The refund must be paid using the same methods that you used to pay for the purchase.

All rights recognized in the current legislation must, in any case, be guaranteed.

16. RESPONSIBILITY AND DISCLAIMER OF RESPONSIBILITY

Unless expressly stated in these conditions, our liability for any product
purchased on our website should be strictly limited to the purchase price of such product.

Despite the foregoing, our liability should not be delayed or limited in the following cases:

In the event of death or personal injury caused by our negligence;
In the case of fraud or fraudulent misleading procedure; or
In any case where it was illegal or unlawful to exclude, limit or attempt to exclude or limit our liability.

Despite the above paragraph, and within the legally permitted scope, unless these conditions indicate otherwise, we must not accept any liability for the following losses, regardless of their origin:

loss of revenue or sales;
loss of business;
loss of profits or contracts;
loss of premeditated savings;
loss of data; and
loss of working time or office hours.

Due to the open nature of this website and the possibility of errors occurring in the storage and transmission of digital information, we do not guarantee the accuracy and security of the information transmitted or obtained through this website, unless expressly indicated.

All product descriptions, information and materials displayed on this website are provided “as is”, without express or implied warranties, except those legally established. In this sense, if you are contracting as a customer or user, we are obliged to deliver goods that are in compliance with the contract, with any non-conformity existing at the time of delivery remaining your responsibility. It is common understanding that the goods are in conformity with the contract when they: (i) comply with the description given by us and possess the qualities that we present on this website, (ii) are fit in the way that goods of this type are normally and (iii) exhibit the quality and performance normally present in goods of this type. To the extent permitted by law, we exclude all warranties, except those that cannot be legitimately excluded in favor of consumers and users.

The products we sell, especially those made by hand, often have the characteristics of the natural materials used in their manufacture. These characteristics, such as variations in grain, knot texture and colors, may not be considered defects or damages. On the contrary, you must count on their presence and enjoy them. We only select products of the highest quality, but features are inevitable and must be accepted as part of the individual appearance of the product.

The provisions in this clause should not affect your rights as a consumer and user, nor your right to cancel the contract.

17. PROPERTY

You acknowledge and agree that all copyrights, trademarks and other intellectual property rights in the materials or content provided as part of the website always belong to us, or to those who grant us their license to use. You may use such material only to the extent expressly authorized by us or licensed users. This does not prevent you from using this website to the extent necessary to copy the information in your order or contact details.

18. VIRUSES, PIRACY AND OTHER ATTACKS VIA COMPUTER

You must not misuse this website by intentionally introducing a virus, Trojan horse, worm, logic bombs or any technologically harmful software or materials. You should not attempt to access, without authorization, this website, the server on which this website is hosted or any server, computer or database related to our website. You agree not to attack this website through any denial of service attacks or distributed denial of service attacks.

Failure to comply with this clause should be considered an infringement, as defined by applicable regulations. We will report any failure to comply with this regulation to the corresponding authorities, and cooperate with them to discover the identity of the person responsible for the attack. Likewise, in the event of failure to comply with this clause, authorization to use this website should be suspended immediately.

We shall not be held responsible for any damages or losses resulting from a service rejection attack, viruses, other technologically harmful or harmful software or material that may affect your computer, IT equipment, data or materials as a result of using this website or downloading content from it, or from another site forwarded by it.

19. LINKS FROM OUR WEBSITE

If our website contains links to other third party websites and materials, such links will be provided to obtain information only, and we will have no control over the content of these websites or materials. Consequently, we must not accept any liability for any damages or losses arising from its use.

20. WRITTEN COMMUNICATION

The applicable regulations require that some of the information or notifications we send you be in writing. By using this website, you agree that most of the communication with us will be done electronically. We will contact you by email or give you information via the posting of notices on this website. For contractual reasons, you agree to use these means of electronic communication and accept that all contracts, notifications, information and other communications that we send you electronically comply with the legal requirements of providing them in writing. This condition does not affect your rights, as recognized by law.

21. NOTIFICATIONS

The notifications you send to us should preferably be sent through our contact form. Despite the provisions of clause 20 above, and unless otherwise stated, we can send you notifications both by email and by the postal address you informed us when placing your order.

It should be clear that the notifications were received and managed correctly as soon as they were posted on our website, 24 hours after being sent by email, or three days after the date of publication in any letter. As proof that the notification was sent, it should be sufficient to prove, in the case of a letter, that it was correctly addressed, that the correct postage was paid and that it was properly sent to the post office or to a post office box, and in the case of an email, that the notification was sent to the email address specified by the recipient.

22. TRANSFER OF RIGHTS AND OBLIGATIONS

The contract commitment is valid for you and us, as well as our respective successors, people who have benefited from transfers made by us and heirs.

You may not transmit, waive, terminate or in any other way transfer a contract or any of the rights or obligations arising therefrom without obtaining our prior written consent.

We may transmit, waive, terminate, subcontract or, in any other way, transfer a contract or any of the rights or obligations derived therefrom, at any time during the term of the contract. In order to avoid any doubts, such transmissions, assignments, embargoes or other transfers must not affect the rights that you, as applicable, hold as a consumer recognized by law or that cancel, reduce or limit in any way the express and implied warranties that we we may have given you.

23. EVENTS BEYOND OUR CONTROL

We will not be responsible for any breaches or delays in fulfilling any of the obligations we assume under the contract when caused by events that are beyond our reasonable control (“Force Majeure”).

The concept of Force Majeure must include any act, event, failure to exercise, omission or accident that is beyond our reasonable control, including, among others, the following:

Strike, employer strike or other forms of protest.
Civil unrest, revolt, invasion, terrorist attack or terrorist threat, war (declared or not) or threat or preparation for war.
Fire, explosion, storm, flood, earthquake, landslide, epidemic or any other natural disaster.
Inability to use trains, boats, aircraft, motorized transport or other means of transport, public or private.
Inability to use public or private telecommunication systems.
Decisions, decrees, laws, regulations or restrictions of any government or public authority.
Strike, failure or accident in sea or river transport, postal transport or any type of transport.

It should be made clear that our contractual obligations are suspended during the period in which the Force Majeure remains in effect, and we will receive an extension of the period in which to comply with these obligations for a period of time that the Force Majeure situation lasted. . We will provide all reasonable resources to end the Force Majeure situation or to find a solution that allows us to fulfill our obligations under the contract, despite the Force Majeure situation.

24. RENUNCIATION RIGHTS

The absence of requirement on our part for strict compliance by you with any of the obligations assumed by you under a contract or these conditions or the absence of the exercise, on your part, of the rights or actions that correspond to us under this contract or conditions, shall not constitute a waiver of or limitation of such rights or actions, nor exonerate you from compliance with such obligations.

The waiver on your part of a specific right or action should not constitute a waiver of other rights or actions arising from the contract or conditions.

The waiver by us of any of these conditions or of the rights or actions derived from the contracts shall not take effect, unless expressly stipulated that this is a waiver of rights and is formalized and notified to you, in accordance with the provisions of notifications section above.

25. PARTIAL CANCELLATION

If any of these conditions or any provision of a contract is declared null and void by firm resolution of the corresponding authority, the remaining terms and conditions must remain in effect, without being affected by such declaration of cancellation.

26. COMPLETE AGREEMENT

These conditions and any document mentioned therein constitute the complete agreement between you and us as determined by the purpose of the same, replacing any prior pact, agreement or promise signed between you and us verbally or in writing.

You and we acknowledge that we agree with respect to the contract without depending on any declaration or promise made by the other party or that may have been deducted from any declaration or document in the negotiations entered into by the two parties prior to said agreement, except those expressly mentioned in these conditions.

Neither you nor we should take any action related to any false statement expressed by the other party, either verbally or in writing, prior to the date of the contract (unless such false statement was made fraudulently) and the only action that can performed by the other party must have occurred due to breach of contract, in accordance with the provisions of these conditions.

27. OUR RIGHT TO MODIFY THESE CONDITIONS

We have the right to review and modify these conditions at any time.

You are subject to the policies and conditions in effect at the time you use this website or place the order, except when, by law or decision of government entities, we make changes retroactively to such policies,

terms or privacy statement. In this case, the possible changes will also affect orders previously placed by you.

28. APPLICABLE LEGISLATION AND JURISDICTION

The use of our website and the product purchase contracts made by that website must be controlled by Spanish legislation.

Any dispute that arises from or relates to this website or to those contracts must be subject to the non-exclusive jurisdiction of the Spanish courts.

If you are entering into the contract as a consumer, nothing in this clause should affect your rights, as recognized in any applicable legislation in effect.

29. COMMENTS AND SUGGESTIONS

Your comments and suggestions are always welcome. Please send any comments and suggestions through our contact form.

In addition, there is no official complaint form available for consumers and users. These can be requested by calling +351 934 153 753 or using our contact form.

Updated on 05.09.2019